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Orion BES have always provided an excellent and good value for money service and have been very client focused, always acting with our best interests in mind within the true spirit of partnering. As part of the contract Key Performance Indicators, we complete and provide to them monthly, a ‘Client Satisfaction Survey’ comprising six key elements. Month on month, these scores are always excellent and truly reflect the range and quality of the service being delivered to Council, our tenants and Leaseholders.

Orion BES has contracted to Stevenage B Council for the past five years, during this time the service we have received has been exemplary, we have not received a single complaint, have remained compliant at all times, have not failed a single audit, have not disputed an invoice or questioned a variation request. The standard of work has been such that the overall condition of our plant rooms has improved during the time they have held the contract. If all contractors delivered to this standard, I would be un-employed.

Following your company’s performance over the past three years. Whilst carrying out the Service and Maintenance of the Civic Centres M&E Equipment. We wish to extend the contract for a following two years, as stated in the original contract.

Orion have worked with Thrive for the past 10 years on our commercial stock and have proved to be reliable, efficient and effective in this work.

January 2021

I would like to say that since I have started at Stevenage Borough Council, I have found that Orion to be a very professional company and also very helpful. When dealing with Orion nothing seems to be a trouble to them and they go that extra mile to help us and our residents.

January 2021

I would like to give extremely positive feedback to Orion Team Scarlett,Ana,Stephen and Remi were wonderful assistance for us, for our Academy, very knowledgeable, their customer service deserves top marks and all the issues raised by us were fixed very quickly and well. We do rate them very highly and we are looking forward to work with them in the future

We receive a first-class professional service from the Orion team and have done so for many years now.
I can always rely on the team to schedule appointments promptly and the engineers to get the job done quickly and efficiently – from a leaking air con unit or a faulty radiator, to the maintenance and certification of our heating system; and more recently ensuring our water management was safe and compliant during the COVID-19 lockdown.

Always a pleasure to do business with.

Orion have been working in Partnership with Mulalley on our communal heating Schemes for the past two years on a programme to upgrade 15 sheltered schemes, works continue to be completed to Mullaly’s and our client Stevenage Borough Councils standards and to date 9 Schemes have been completed and signed off.

Orion have been working on our corporate properties such as community centres, pavilions and large office buildings for over a year now. They carry out all of our gas servicing and repairs, alongside the various water hygiene servicing requirements. Orion are one of our trusted and reliable contractors – we have found the service received from them to be excellent. Orion are a pleasure to be working with – both the engineers out on sites and the team in the office are looking after our best interests. They work pro-actively to provide quotes for repairs and are always available to discuss any issues that may arise. The Opuz water hygiene system is an invaluable tool for monitoring our assets.